Frequently Asked Questions

Questions and Answers

Delivery and Availability

Where can I find more information on delivery?

How soon can you deliver once the order is placed?

  • The soonest delivery is Same-Day if your order is placed before 11:00AM in the recipient's delivery time zone. If you need more information, please visit the Delivery Information section.

Can flowers or gifts be delivered to recipient's hotel room prior to arrival?

  • Yes, if you wish to surprise the recipient with a gift and message in their room when they arrive, we can arrange this for you. You will be able to fill in instructions during the checkout process.

Do you deliver to passengers and crew members of Cruise Ships or Vessels that are in port for the day?

  • Yes, we deliver to all Cruise Ships, Navy Ships, private yachts, marinas, docks and ports.

Can you delivery on Sunday or National Holidays?

  • It depends on where you would like to send your order. Please send us an email with your question and we will let you know what the possibilities are.

Cuba and Haiti Orders?

  • At this moment we are unable to deliver gifts to Cuba and Haiti.

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Payment Options

Where can I find more information on payment options?

  • At this moment we accept all major credit and debit cards, including, Visa, Mastercard, American Express, Discover and many others. You can also make a payment on our website by using PayPal. Please visit the How to Order section for more information.

Do you accept Cash on Delivery payments?

  • At this moment we can only accept payments online.

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Order Tacking and Status

How can I track my order and delivery status?

  • At this moment you can only track your order if you create an account with us. You can then login and see the delivery status details. If you already placed an order with us and would like to see the current delivery status of you orders, please visit the Account History page. You will need to login.

I placed my order using a guest account, how can I know if the gift was delivered?

  • Just sent us an email with your order number and we will will reply with the delivery status.

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Wines, Champagnes, Plants, Cookies and Cakes

How can I customize my basket order to include a red/white/rose wine or champage or sparkling cider?

  • If you want the Fruit and Wine Basket to include a bottle of red or white wine or if you wish to replace it with champagne or sparling cider, you will have this option during the checkout process when you fill in the card message.

Can I order plants with my order or individually?

  • At this moment we are unable to supply plants.

Can I order cookies with my order or individually?

  • At this moment we are unable to supply cookies.

Can I order cakes with my order or individually?

  • At this moment we are unable to supply cakes.

Can I order ice cream with my order or individually?

  • At this moment we are unable to supply ice cream.

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Special Requests and Custom Products

How can I customize my basket order to include X?

  • If you want to include a bottle of red or white wine in your basket, you will have this option during the checkout process. At this moment we are unable to add balloons, chocolate, bottle of wine, champagne or anything else to your flower arrangement or basket.

Food Allergies and Intolerances?

  • If you want to exclude specific items from your basket gift order, you will be able to fill this in during the checkout process when you fill in the card message.

Do you have any lower or higher priced items?

  • If you would like to send something in particular, just send us an email with your request and we will do our best to accomodate your wishes.

Can I order a single rose for delivery or pickup?

  • At this moment we are unable to deliver single roses. Pickup may be possible, depending on availability.

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Chocolate, Balloons and Stuffed Animals

How can I add Chocolate, Balloons or Stuffed Animals to be delivered with my order?

  • At this moment we are unable to supply Chocolate, Balloons and Stuffed Animals. We are working on this and hope to have these items soon in our assortment.

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Wedding Flowers and Decorations

How can I order Wedding flowers, Boutonnieres, Bridal Bouquets or flowers for the Groom?

  • At this moment we are unable to accept wedding/ bridal orders.

How can I order loose flowers, rose petals, bunches or wholesale items?

  • We do not sell wholesale items at the moment.

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Funeral and Sympathy

How can I order a standing or casket Spray or Wreath for a Funeral Service?

  • At this moment we do not have Sprays or Wreaths in our assortment. What we do have are flower arrangements that can be customized anyway you like. You can choose any arrangement in our assortment and tell us to make it completely white or purple or mixed colors for example. During the checkout process you will be able to give us the special order instructions.

Is delivery of other flowers and gifts possible to a funeral home or church?

  • Yes, during the checkout process you will be able to fill in all the details.

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Availability of Orchids, Tulips, Lilies and Others

How can I order Orchids, Tulips, Lilies, Gerbers and other flower types

  • These type of flowers are not always available in stock. We can have them specially ordered for you if you place your order 2 weeks in advance. Just send us an email with your request and we will do our best to accommodate your wishes.

How can I order loose flowers, rose petals, bunches or wholesale items?

  • We only have retail flower arrangements, bouquets and baskets at the moment.

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Cancellation and Order Changes or Problems

How can I cancel my order?

  • Please send us an email as soon as possible with the order number. The order number is in the order confirmation that was sent to your email.

How can I change the delivery date for my order?

  • Please send us an email as soon as possible with the new delivery date and the order number. The order number is in the order confirmation that was sent to your email.

There is a problem with my order, how can I correct it?

  • Please send us an email as soon as possible describing the problem and the order number. The order number is in the order confirmation that was sent to your email.

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